Frequently Asked Questions

Everything you need to know about your Local Neighbours Carmel shopping experience.

What is the standard shipping timeframe for orders?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days via USPS or UPS, depending on your location.

What is your return policy for fashion items?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide. Since we curate various designer labels, we recommend checking the specific measurements provided for each garment.

Do you offer international shipping?

Currently, Local Neighbours Carmel ships exclusively within the United States. We are looking to expand to international destinations in the near future.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes.

Are the colors of the clothing accurate on the website?

We strive to display our products as accurately as possible. However, actual colors may vary slightly depending on your monitor settings and lighting conditions.